We currently accept VISA, MasterCard, Discover and American Express credit/debit cards. We also accept PayPal, personal checks or US money orders. Note: Due to banking changes, we can no longer accept international checks or money orders.
All of the personal information you send to us via your browser is encrypted by Transport Layer Security (TLS) software. Our website uses an SSL certificate to secure online transactions for our customers and to assure you that you are communicating with us.
We never sell or share your personal information with any outside company. Period. We don't like it when other companies do that to us, so we certainly aren't going to do it to our customers. If you choose to sign up for our email newsletter, you will get occasional email updates from us. You may unsubscribe from these at any time. These emails may include information from Gryphon's Moon, and from our sister site Serenity Woods where we feature our hand made items.
We typically ship Monday through Friday. We do our best to ship every order within 2 business days. If we are out of stock on an item, we will contact you by email with your options. Please make sure your order includes a valid email address and that you watch for any messages from us.
Within the US, we offer two shipping options. Our standard shipping is US Priority Mail with tracking, which is a flat fee of $7.00. Priority Mail typically takes 2-4 days for delivery.
The other option is US Express Mail shipping. The charge for Express delivery is $25.00, and the Post Office guarantees delivery within two days (not including Sundays or Holidays). If you choose this option, keep in mind that if you order late in the day, we will not be able to get your order out until the next shipping day.
Customer satisfaction is our number one priority at Gryphon’s Moon, and we never want you to settle for an item you are not happy with. Any item purchased from us may be returned for a refund or exchange, provided you return it within 30 days in its original condition. Important! When you return an item, please pack it in a box or padded envelope. Postal equipment frequently tears small items right out of regular envelopes, and we cannot be responsible for items that do not reach us safely.
Our address is:
3557 Tanners Mill Road
Gainesville GA 30507-8828
If you return an item to us, please include a note telling us whether you want to return or exchange it. You do not need to include a copy of your receipt, but we do need your name or order number so that we can look you up in the computer.
For US exchanges, please include $7.00 for return shipping of the new item. For international orders, contact us for return shipping costs.
Why, yes, we do! You can request a copy here. You can also download a copy at the same link. Due to printing costs, our print catalog only has about 1/4 of the items we sell here on our website.
No, I'm sorry, we don't. As much as we'd love to meet our customers face to face, our office space is not setup to have visitors and we don't have a store front.
We do not offer wholesale pricing on our merchandise.
While we originally participated in some of the nearby Faires and Festivals, we no longer are able to do so. As much as we enjoy the atmosphere at these events, we have found that the costs of travel, lodgings, booth space, etc, mean that we would have to charge more for our merchandise in order to make the trip possible, and we are committed to providing high quality merchandise at the lowest possible prices.
Have other questions, comments or suggestions? Feel free to email us at firstname.lastname@example.org or call us toll free at 877-587-8936.