|(frequently asked questions)
Gryphon's Moon is a family owned and operated business established in 1994. We are strictly a mail- and phone-order business. We do not have a store front, and our office is not set up to have visitors.
Gryphon's Moon takes its name from a mystical beast called a gryphon, with the hindquarters of a lion, and forequarters of an eagle. You may be more familiar with the alternate spellings of gryphon, which include griffin, griffen, griffon, and more.
Within the US, we offer two shipping options. Our standard shipping is US Priority Mail with delivery confirmation, which is a flat fee of $6.00. Priority Mail typically takes 2-4 days for delivery. We also offer US Express Mail shipping. The charge for express delivery is $23.00, and the Post Office guarantees delivery within two days. (Does not include Sundays or Holidays)
Click here for information on international shipping.
Any item purchased from us may be returned for a refund or exchange, provided you return it within 30 days in its original condition. For exchanges, please include $6.00 for US shipping (contact us for international shipping), and a note telling us what the exchange is for. You do not need to include a copy of your receipt, but we do need your name or order number so that we can look you up in the computer. We certainly understand that there are times when you purchase a gift more than 30 days in advance and .
Important! When you return an item, please pack it in a box or padded envelope. Postal equipment frequently tears small items right out of regular envelopes. We are not responsible for items that do not reach us safely.
While we originally participated in some of the nearby Faires and Festivals, we no longer are able to do so. As much as we enjoy the atmosphere at these events, we have found that the costs of travel, lodgings, booth space, etc, mean that we would have to charge more for our merchandise in order to make the trip possible, and we are committed to providing high quality merchandise at the lowest possible prices.
We do not offer wholesale pricing on our merchandise.
Do you have suggestions about products that you would like to see us add in the future? Please let us know. We will certainly take your recommendations into account.
Does your company have a product you think we would be interested in? Please let us know. In general, we'll need specific information on what you offer, prices, minimum order, shipping times, etc. One thing that is very important to us is your reliability. Are you able to consistently provide your merchandise in a timely manner? Contact us at firstname.lastname@example.org.
Your security and privacy are important to us. We realize that shopping on-line is a new experience for many people, and you may have questions regarding its safety.
Is On-line Ordering Safe?
Absolutely. We wouldn't offer this option if we didn't feel that it was safe. When you place an order with Gryphon's Moon, your credit card information is encrypted before it is sent to our secure server. This encryption makes it impossible for unauthorized parties to read any information that you send us. Once an order is placed, your information is stored encrypted on our server. Gryphon's Moon is certified by Comodo a leading international certificate authority.
What Makes a Web Page "Secure"?
Web pages can be either "normal" or "secure". On normal pages, there is always the possibility that an electronic eavesdropper is reading the information you type into a site. Secure sites, on the other hand, encode the information before it is sent out over the Internet, so that eavesdroppers can see only meaningless garbage.
Most of our catalog web pages are normal. Only the order page, where you actually enter your information, needs to be a secure page. To tell if a page is secure, look in your browser window for a closed padlock or unbroken key. Various browsers use different methods to identify secure pages. If in doubt, check with your browser's documentation.
Worried About Your Privacy?
Don't be! When you give us your contact information, we will only use it to process your order or to contact you to let you know about upcoming sales and specials. We never sell or exchange our customer mailing lists with anyone else. If you would prefer not to be on our mailing list, just drop us a line at email@example.com.
Have other questions, comments or suggestions? Feel free to email us at firstname.lastname@example.org or call us toll free at 877-587-8936.