What Payment Methods do you accept?

We currently accept VISA, MasterCard and Discover credit/debit cards. We also accept PayPal, personal checks or US money orders. Note: Due to banking changes, we can no longer accept international checks or money orders.

How do you keep my information Secure?

All of the personal information you send to us via your browser is encrypted by Transport Layer Security (TLS) software. Our website uses a Comodo SSL certificate to secure online transactions for customers and to assure you that you are communicating with us.

What is your Privacy Policy?

We never sell or share your personal information with any other company. Period. We don't like it when other companies do that to us, so we certainly aren't going to do it to our customers.

Do you use Cookies?

Yes. Come to the Dark Side... we have cookies. But seriously, yes, we do use cookies. Almost all modern websites do. We use cookies for things like keeping track of your cart and your wishlist. We also use Google Analytics to see how our customers use our site. This helps us to continue to improve our site for you.

What are your Shipping Policies?

We typically ship Monday through Friday. We do our best to ship every order within 2 business days. If we are out of stock on an item, we will contact you by email with your options. Please make sure your order includes a valid email address and that you watch for any messages from us.

Within the US, we offer two shipping options. Our standard shipping is US Priority Mail with tracking, which is a flat fee of $6.00. Priority Mail typically takes 2-4 days for delivery.

The other option is US Express Mail shipping. The charge for Express delivery is $23.00, and the Post Office guarantees delivery within two days (not including Sundays or Holidays). If you choose this option, keep in mind that if you order late in the day, we will not be able to get your order out until the next shipping day.

Click here for information on international shipping.

What is your Exchange & Return Policy?

Customer satisfaction is our number one priority at Gryphon’s Moon, and we never want you to settle for an item you are not happy with. Any item purchased from us may be returned for a refund or exchange, provided you return it within 30 days in its original condition. Important! When you return an item, please pack it in a box or padded envelope. Postal equipment frequently tears small items right out of regular envelopes, and we cannot be responsible for items that do not reach us safely.

Our address is:
Gryphon's Moon
3557 Tanners Mill Road
Gainesville GA 30507-8828

If you return an item to us, please include a note telling us whether you want to return or exchange it. You do not need to include a copy of your receipt, but we do need your name or order number so that we can look you up in the computer.

For US exchanges, please include $6.00 for return shipping of the new item. For international orders, contact us for return shipping costs.

Do you have a Print Catalog?

Why, yes, we do! You can request a copy here. You can also download a copy at the same link. Due to printing costs, our print catalog only has about 1/4 of the items we sell here on our website.

Do you have a Store Front that I can visit?

No, I'm sorry, we don't. As much as we'd love to meet our customers face to face, our office space is not setup to have visitors and we don't have a store front.

Do you offer Wholesale Pricing?

We do not offer wholesale pricing on our merchandise.

Do you sell at Faires and Festivals?

While we originally participated in some of the nearby Faires and Festivals, we no longer are able to do so. As much as we enjoy the atmosphere at these events, we have found that the costs of travel, lodgings, booth space, etc, mean that we would have to charge more for our merchandise in order to make the trip possible, and we are committed to providing high quality merchandise at the lowest possible prices.

Contact Us

Have other questions, comments or suggestions? Feel free to email us at info@gryphonsmoon.com or call us toll free at 877-587-8936.