Frequently Asked Questions
What Payment Methods do you accept?
We currently accept VISA, MasterCard, Discover and American Express credit/debit cards. We also accept PayPal, personal checks or US money orders. Note: Due to banking changes, we can no longer accept international checks or money orders.
How do you keep my information Secure?
All of the personal information you send to us via your browser is encrypted by Transport Layer Security (TLS) software. Our website uses an SSL certificate to secure online transactions for our customers and to assure you that you are communicating with us.
We never sell or share your personal information with any outside company. Period. We don't like it when other companies do that to us, so we certainly aren't going to do it to our customers. If you choose to sign up for our email newsletter, you will get occasional email updates from us. You may unsubscribe from these at any time.
What are your Shipping Policies?
We typically ship Monday through Friday. We do our best to ship every order within 2 business days. If we are out of stock on an item, we will contact you by email with your options. Please make sure your order includes a valid email address and that you watch for any messages from us.
Our standard shipping is US Priority Mail with tracking, which is a flat fee of $7.00. Priority Mail typically takes 2-4 days for delivery. For orders of $50 or shipping is FREE!
What is your Exchange & Return Policy?
Customer satisfaction is our number one priority at Gryphon’s Moon, and we never want you to settle for an item you are not happy with. Any item purchased from us may be returned for a refund or exchange, provided you return it within 30 days in its original condition. Important! When you return an item, please pack it in a box or padded envelope. Postal equipment frequently tears small items right out of regular envelopes, and we cannot be responsible for items that do not reach us safely.
Our address is:
3557 Tanners Mill Road
Gainesville GA 30507-8828
If you return an item to us, please include a note telling us whether you want to return or exchange it. You do not need to include a copy of your receipt, but we do need your name or order number so that we can look you up in the computer.
For US exchanges, please include $7.00 for return shipping of the new item. For international orders, contact us for return shipping costs.
Do you have a Print Catalog?
Due to rising printing and postage costs, we have discontinued our print catalog. This will help us continue to keep our prices down as well.
Do you have a Store Front that I can visit?
No, I'm sorry, we don't. As much as we'd love to meet our customers face to face, our office space is not setup to have visitors and we don't have a store front.
Do you offer Wholesale Pricing?
We do not offer wholesale pricing on our merchandise.
Do you sell at Faires and Festivals?
Yes, we do! Look for us at SCA events, pagan festivals, and some scifi/fantasy cons. Be sure to check our upcoming events. And please tell us if you know of any gatherings or festivals that would be a good fit for us. Just be aware, we rarely travel outside of the northeast Georgia area.
Have other questions, comments or suggestions? Feel free to email us at firstname.lastname@example.org or call us toll free at 877-587-8936.